Nami Technology JSC is the company that created the CrystalSound app as a commercial service, which is provided "as is".When we refer to “NamiTech”, “us”, “we” or “our”, we mean Nami Technology company who are responsible for personal data collected about you.
Information Collection and Use
CrystalSound processes your audio and your VoiceID locally. Your audio is private to you and we do not have access to your VoiceID nor we send your audio and voiceID out of your device.
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We want to inform you that whenever you use our Service, in a case of an error or warning in the app, we collect data and information on your PC called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, account information, device name, names of audio devices, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, sound quality metrics and problems during voice registration, and other statistics. We do not have access to your Log Data unless you report an issue in the app. We use the Log Data to help us debug and fix issues in the app. We do not share your Log Data with any third parties.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
It is important to understand that NamiTech does not have the ability to access or retain any audio data. The microphone and speaker audio data is only processed on the user's devices, and NamiTech does not have access to this information nor do we store it. Additionally, the content of customer and end user conversations is not accessible by NamiTech as it is not shared with us.
We do not collect your payment information directly, nor do we store it. Instead, we utilize third-party payment processors that are PCI-compliant to collect payment information on our behalf to complete transactions. Although our administrators can view and track transactions through customer portals, we do not process or have access to your credit card information.
Links to Other Sites
This Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
This policy is effective as of 2023-05-04